Easy for Your Customers
Let your customers communicate with you, anywhere
With Zendesk, your customers can use many different tools to communicate with you — email, Twitter, your website, your web tools (including JIRA, Velaro Chat, Get Satisfaction, and many more), or your Zendesk customer request web form. All of these channels feed into one interface in Zendesk.
Your customers always know what to do next
Zendesk allows your customers to monitor their interactions with you. They can check the status of their requests anytime and find out whether they need to provide you with more information.
Help your customers help themselves, and each other
Zendesk provides you with the tools to set up powerful self-service options – community forums, knowledge base, suggested answers – so your customers can more easily help themselves whenever they have a question. Zendesk forums allow community voting so the best and most helpful answers rise to the top.
Customized for your brand
Use your own domain and email addresses, and change the look and feel of your Zendesk software account to match that of your brand. Zendesk gives you complete stylesheet (CSS) control and access to all of your email templates.
Speak your customers’ language
In Zendesk, you can change the language of all your customer interactions – customer request web forms, email responses, knowledge bases – to whatever you like. And if your customer base speaks more than one language, you can configure your Zendesk to speak to all of them, even in their time zone.
Login once with Single Sign-On
If a customer has a username and password for your website or your Microsoft Active Directory, you can set up Zendesk to simply use the same credentials.
