Build a Community
Gather feedback and respond
Invite your community to contribute ideas for your product, or ways to improve your service.
Answer community questions
Your customers can find the answers they’re looking for from your community, using question forums. Moderators can mark comments as answers, so that customers with similar questions can easily find the answers they’re looking for.
Let your customers vote
Get instant feedback from customers on your most helpful knowledge base articles. Customers can vote on which ideas are popular or what questions need answers prioritized.
Easily build up your knowledge base
Push tickets into your knowledge base, sharing answers with the broader userbase. Sort your knowledge base into areas of interest, allowing customers to find the information they need.
Target content to the right audience
Control who sees what. Restrictions on your knowledge base will allow you to show different information depending on what language a customer has selected or which organization they belong to. You can also store private information in staff-only forums.
Fully searchable
Customers can search your knowledge base, cutting down on the requests in your inbox. If customers don’t find results, your Zendesk offers the option of asking the community a question, or suggesting an idea.
Moderation tool
Quickly moderate topics in your knowledge base. Whether it’s closing that topic to further comments or marking a feature request as planned.
